![]() ![]() Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.5+ years Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.Serve as the technical lead for all things related to the Mattermost deployment.Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives.Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams.Capture detailed documentation of customer design and deployment decisions, and onboarding challenges, for sharing with the broader customer and Mattermost teams.Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey.Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments.MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability). Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g.Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out.This is a highly technical role for people who also enjoy interacting with and enabling customers to unblock the power of Mattermost’s product.You have a growth mindset and you constantly seek to understand blindspots and challenges - whether it’s a customer’s unique need or interacting with new technologies.You feel comfortable tackling issues, enjoy digging into technical details with customers, and are energized by solving challenges across a diverse range of technologies from databases to Docker, andcross-platform mobile development to RESTful web services. A key part of your job will be to identify and architect the key points of integration for the Mattermost platform within the customer's environment and work with the customer to implement these integrations utilizing customer, or partner-led development expertise.Delivering our predefined Onboarding Journey process, and helping to evolve this process through continuous improvement will be key. In this role, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams. If these values match who you are, we hope you'll learn more about working at Mattermost and apply! To learn more, visit We value high impact work, ownership, self-awareness and being focused on customer success. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.įounded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. ![]()
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